A recent survey by the accounting resource company Karbon found that 95% of accounting firm partners said that they had experienced challenges when attempting to recruit Accountants.

What’s even more shocking is that only 22% said that they are confident that their recruiting strategy is reaching the very best applicants.

It’s that word – ‘reaching’ where the importance of a good recruiter comes in. You might think your recruitment process is as slick as possible, with excellent salary and remuneration packages and your company culture is on point, so why aren’t you getting any takers?

The truth is that in the current tight employment market, the best candidates are not few and far between – they’re not even looking.

The ‘war for talent’ is much documented at the moment across many sectors, including finance, as the number of vacancies advertised continue to grow as firms ramp up hiring activity after a tumultuous 12-18 months. And, according to statistics from Broadbean, despite a 20 per cent rise in vacancies advertised in Q1 2021 compared to the last three months of 2020, applications to those roles rose by only 4% in the same period.

Businesses are one again competing for the same, sometimes scarce, pool of talent; some of whom are reluctant to move roles against the backdrop of a pandemic and perceived market uncertainty, and those that do have the confidence, have a whole host of options available to them.

I want to use this article to tell you about the issues facing hiring managers who are looking to recruit Accountants and how managers and recruiters across the country are attempting to remedy the problem.

Changes in Recruiting for Accountants

If you have faced challenges in your search for accomplished and suitable accountancy candidates – you’re not alone. Companies across the board are struggling to attract great accounting talent and are being forced to think outside the box, which has resulted in some unusual candidate attracting methods such as this archived LinkedIn accountancy job advert.

The job vacancy has long since gone, but LinkedIn has kept the advert up as an example of extreme advertising – the specification uses words such as ‘kick-ass’ and ‘misfits’ to describe their ideal candidate – a real deviation from the accountancy job descriptions from the past!

Many other accountancy firms who recruit in-house, as well as accounting recruiters across the board, have overhauled their recruiting process, and it is now the norm to ask prospective accountancy candidates to apply initially via video rather than the standard CV and cover letter – even more so over the past 12 months as video technology utilised in recruitment processes has accelerated.

Gone are the days of simple processes for hiring Accountants – hiring managers and recruiters are having to change their processes dramatically to have a chance of attracting the best Accountants.

Changes in the Industry

Not only are hiring managers struggling to find the number of candidates to provide a comprehensive interview process, huge changes in the accounting industry have left some managers wondering what kind of candidates they should be searching for.

The advent of cloud computing, automation and the millennial-age workforce has meant that the industry is unrecognisable to what it was just a few years ago.

This younger generation of Accountants has changed what it means to be a stand-out accountant. Alongside the quintessential traits such as excellent organisational skills, a true passion for numbers and an obsession with detail; millennial Accountants are active problems solvers, they are creative, and they are not afraid to ask difficult questions.

If your company is seeking to replace a boomer-aged accountant who was methodical, steady and old-school, it can be worrisome when every accounting candidate that you encounter seems completely different.

What companies must remember is not only that change is necessary; it is a good thing. The accountancy candidates that we are seeing coming through the ranks are a new breed – and this can seem scary – but they will bring skills to the accounting role that you didn’t know were missing!

Why Recruiters Are Needed to Find Accounting Talent

As you can see, there is a perfect storm of problems affecting the accounting world currently, with multiple reasons culminating in the inability for companies to find the accounting candidates they are looking for – with financial analysts and reporters, as well as mid-management candidates in highest demand.

How can recruiters help? A general recruiter might not have the network in place to know where the best veteran and upcoming accounting talent is – but a dedicated accountancy recruiter will – it is in this network of passive candidates that the best talent lies.

Not only this, but as accounting recruiters know which kind of candidates have worked, and not worked previously in different firms, we can source talent that a hiring manager alone might not have considered.

If you need help in finding accounting talent for your business, talk to a dedicated accounting recruiter today to discuss your options.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989, and during that time has built up an excellent reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, Industrial, and Engineering appointments, on both a permanent and temporary basis. If you are looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to download our latest interview checklist, you can do so here.

Is your company paying attention to its employees, as well as your customers?

Your employer brand might be the silent reason between attracting the accountancy candidates you want and being left wondering ‘where are all the great candidates?’

Currently, three in four employers state that they find it hard to fill vacancies. It is a candidate-driven market, and the best candidates invariably flock to the ‘best’ companies.

Your employer brand is a tool which you can use to attract the kind of people who will enrich your company and who will be good for business – so what exactly is an employer brand? And how can you use it to your advantage? This article will show you how.

What Does Your Employer Brand Say About You?

Before you can decide how your employer brand needs to be tweaked (or overhauled), you first need to understand what kind of employer brand you currently have.

When you think of a company – take Google, for example – what is the kind of ethos that you associate with this brand? They’re forward-thinking, have a famous reputation for their incredible workspaces and are at the cutting edge of most software technologies.

What do you think would be the first things that pop into potential candidates’ minds when they think about your company? Do you have a strong market presence? Are you active on social media? What kind of people works for you?

You can create an audit using a variety of sources – ask your current employees to take part in surveys, hold stakeholder interviews with key figures, and send questionnaires to people who have rejected your job offers.

When you have compiled an analysis of your current employer brand, you can start to see where you might like to improve.

Size Up The Competition

In your quest to win the best candidates, your main barrier is your direct competitors.

When you are based in a big city, there can be several firms all competing for the best talent, but over a smaller area, the numbers can get uncomfortably close. You might even personally know the accountants working for other firms – you might have lost out to them previously.

If you have one, or a few, direct competitors (be that geographically or in your sector specialism) how does your firm measure up?

I’m not suggesting you copy mission statements or logos from your competitors, but you can take inspiration from organisations you admire. Has a rival firm recently upped their marketing with physical and online adverts? What are their job descriptions like? These are places where you can take inspiration from.

Create a Plan

Once you have identified the issues with your current employer brand, how would you like these to improve?

If you are attracting X kind of candidates, but you want Y candidates, how can you get these candidates to interact with your business more?

It is here that you can develop your ‘Employer Value Proposition’. Your EVP describes the salary, compensation and benefits that you provide to your employees.

In today’s job market, EVP’s are becoming increasingly competitive. Driven by a younger workforce (millennials are set to make up a third of the global workforce by 2020), employers are increasingly offering health insurance, dental plans, childcare, and health and wellbeing programmes.

Recent research from the United States shows that 80% of employees think that workplace benefits are more important than salary, and it’s a similar picture in the UK too. Get your benefits package right, and the great candidates will follow.

Review your candidate avatar and direct your online presence toward the kind of candidate you want – starting with your online content.

Upgrade Your Online Presence

Updating your online profile is a great way to cultivate your employer brand. Gone are the days of dry finance websites full of blocks of monochrome text.

While accountancy might have once had a reputation for being a sector which operates strictly behind the scenes, this is now changing.

A desire for transparency in all areas of the workplace has meant that companies are now more forthcoming with information which was previously only ‘behind the scenes’. An example of this is CEOs of companies getting involved in online videos that can be shared as advertising – think of Amazon’s Jeff Bezos. Twenty years ago we never knew the directors of large multinational companies: now they are never out of the news.

Some of the biggest news stories in the last few years have included accountancy – there is rarely a week where the global financial powers are not in the news.

Adapting your online presence is an easy way of remodelling your employer brand. Most job seekers will now check your website as their first port of call before applying to your firm, and they have certain expectations. They will be looking for active social media accounts, a modern and informative website containing blogs and other forms of content.

Encourage Advocates

Thanks to our hyper-connected world, review culture have made it possible to ‘try before you buy’ for almost anything and everything.

Your current employees should be involved in your employer branding strategy, and this is an opportunity to build the kind of team you want.

LinkedIn is a great way to involve your current employees to act as advocates for your firm.

Use your company’s LinkedIn company page to share articles, give company updates and engage with your staff and other companies whose values align with your own.

A company with a robust online presence with actively engaged employees is a crucial way to impress prospective candidates. Job seekers are far more likely to apply to a company that has provided them with some credible information and can demonstrate a good employee experience.

Remember – you can’t make your employees engage with you on social media, but they are far more likely to if you are providing them with a great employee experience!

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989 and during that time has built up an excellent reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, Industrial, and Engineering appointments, on both a permanent and temporary basis. If you are looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to download our latest interview checklist, you can do so here.

Does it feel like your company is forever going back to the drawing board in attempting to fill vacancies? Many companies wildly underestimate both the time and the cost of recruiting the wrong candidates again and again. At Clayton Recruitment we are experts at finding the right candidates for the right clients, and we can easily spot the mistakes companies continue to make in their hiring process.

In this article we share five of the most common big mistakes we see hiring managers make in hiring the wrong talent.

1. Hiring On Your ‘Gut Feeling’

There can be a lot to say for basing decisions on ‘gut feeling’ and it isn’t the panacea we sometimes think. Yes, hiring managers need to be interested in people, but they must also look beyond the shiny exterior candidates often present to them. Candidates can often be over, or under friendly on the day of the interview, as is familiar with nerves.

A skilled interviewer can see past the veneer and ask relevant questions that dig deeper to reveal what a person is like beyond what they are presenting.

If your hiring manager has a tendency towards one particular type of person (we all do, we’re all human) this can sway them one way or another, but they should be mindful of what will be good for the business as a whole, not just who they think they will get on best with.

2. Rushing the Process

We are currently in the lowest period of unemployment we have seen for 40 years. While this is excellent news for candidates, it means that many companies are struggling to recruit not just the right candidates but any candidates at all.

As a result many employers are taking what they can get – literally, even if they know straight away that this person is not right for the job or the business. The cost of hiring someone because there is a vacancy that needs filling urgently only accentuates the problem.

When the candidate doesn’t work out, it means investing more money on advertising the position as well as hr and the hiring managers time to go through the whole recruiting process again.

We understand that it might seem like the logical thing to do at the time, but it really is detrimental to your company in the long run, costing more money and time overall.

Hold off for the right candidate and you will not end up paying twice for the privilege.

3. Taking Too Long

One of the biggest mistakes hiring managers make in their process is taking too long to get back to interested candidates. The Balance report that the average time to hire is around 38 days – this is far too long considering the shortage of candidates in many sectors.

A job-seeker will probably have applied to a handful of positions in their initial job search – can you afford to be the last company that gets back to them? If you have legitimate reasons for taking more than a couple of weeks to get back to candidates, tell them there will be a delay.
Candidates appreciate honesty, and it stops them from wondering if they have been rejected without so much as a callback. They might be setting up more interviews in the time you are taking to reply, and are likely to accept an offer from a responsive employer.

Lack of communication is a problem which is so easy to solve, yet it can be so costly if done wrong.

4. Searching For a Unicorn

You want the very best candidate for the job, we understand. But is your search for a specific person and their talents causing you to reject hidden gems?

You might be delaying your search for a person that doesn’t exist. In recruiting we refer to these candidates as ‘unicorns’, and a hiring manager’s fixation on finding one could be to your company’s detriment.

If you haven’t captured the exact candidate that you want, take a look at the soft skills of the ones who have applied. Have any of the candidates got a strong track record of turning their hand at a variety of skills? Are they exceedingly bright?

A proven track record of the skills you desire might be your first choice, but in the skills-short job market we are currently in, now is the time to start looking to develop talent rather than pluck it out of the hiring process.

5. Ignoring Company Culture

Each time you have a vacancy that needs filling, this is a new opportunity for you to shape your company culture in the way you want. One of the main reasons people cite when deciding to leave their job is their relationship with co-workers. Do you have a harmonious workplace where everyone respects each other and gets along? Or are there often issues and disagreements?

If you are interviewing a candidate and they have a perfect set of skills, but they clearly would not get along with the rest of the staff, are they the best hire for the job?

Are you a hiring manager struggling to identify the best talent for your company? Clayton Recruitment is a trusted expert with 30 years of experience in the field. Get in touch with us today to take the stress out of boxing-off those hard-to-fill positions.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989 and during that time has built up an enviable reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, Industrial, and Engineering appointments, on both a permanent and temporary basis. If you are looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to download our latest interview checklist, you can do so here.

Business can often be very fast-paced and demanding, but that doesn’t mean you have to neglect the wellbeing of your employees. A stressed employee is often an unproductive employee, which can ultimately hurt your company’s bottom line.

There’s a growing body of research that confirms the link between employee happiness and workplace productivity. For example, a recent study at the University of Warwick revealed that happy employees work harder and are 12% more productive and motivated than those who are unhappy or stressed.

Workplace stress can often be alleviated simply by providing opportunities to fulfil basic human needs. In addition to being less stressed, employees who feel their needs are being met in the workplace, feel more comfortable, confident, and motivated to work productively.

Here are five simple practices that will help foster a stress-free culture in your company.

1. Develop a Wellness Programme

This is something Japanese businesses have known for some time: the company that exercises together, stays together. Working out as an office will not only build camaraderie; research shows that daily exercise out can be extremely effective in lowering stress.

Whether it’s a lunchtime yoga class or an office sports team, your company’s exercise can take many different forms. You could even arrange to have monthly matches against other companies – imagine competing in a football match against your leading business competitor! Working together to achieve a common goal on the field will translate to having a high-performing team in the office. It’s also a great way for people to get to know everyone in the company better.

In addition to providing opportunities for group exercise, you could bring in a wellness coach to speak to staff on ways they can fit daily workouts and proper nutrition into their busy professional lives. Having a healthy diet and regular physical exercise will not only reduce work-related stress; it will also lead to clearer and more creative thinking.

2. Mentor Young Talent

Research shows that employees who benefit from mentoring programmes have higher job satisfaction, which often correlates to increased productivity and reduced turnover. Frustration and stress over not knowing how to correctly do a job are some of the leading causes of turnover for many organisations; therefore, providing new talent with the scaffolding and feedback necessary to carry out their work correctly and effectively will increase both workplace efficiency and retention.

So, if you’ve recently hired an assistant accountant, it’s crucial to ensure that a more experienced member of your accounting team will be assigned to answer any questions they might have about using the SAGE 200 software your company just purchased.

Workplace mentoring programmes not only help new employees learn the ropes; they also help them to build strong professional relationships with senior members of staff. In addition to helping them perform more effectively, mentorships also give younger new team members a sense of belonging and worth.

3. Encourage Open Communication & Employee Feedback

Ineffective communication is one of the leading causes of workplace stress and discontent. One of the best ways to reduce anxiety in the workplace is to improve employer to employee communication channels as well as encouraging open communication between all team members. This will help to ensure that all employees are clear on their purpose and what their role is in the company’s shared vision, which will facilitate a reduction in work-related stress.

Another great way to help improve workplace culture and reduce stress is by implementing an employee feedback system, where all employees can provide feedback to your company’s leadership team. An employee feedback system will give your employees a sense of importance, allowing them to feel understood by giving them an outlet to voice their opinions and concerns.

4. Focus On Work-Life Balance

The secret behind many highly successful companies is their promotion of work-life balance. In addition to encouraging staff to make the most of their personal time, there are many things your business can do to promote a healthier work-life balance amongst your team.

You could adopt a flexible schedule, allowing employees to start/end work an hour or two later when needed. In addition to this, you could also implement a work-from-home scheme, where employees might be eligible to occasionally work at home in certain circumstances. You could even promote digital downtime by encouraging staff to go for a walk at lunchtime and take ‘digital breaks’.

Allowing employees to take time off when they’re feeling burnt out — or encouraging them to work from home when appropriate — can make a big difference in the health and satisfaction of your team. For instance, if your PA needs to stay at home during the week to look after a sick child, allowing her the option to answer emails and manage your schedule from home will help to reduce her stress while making her feel valued and appreciated.

5. Recognise and Reward Employee Achievements

Employees appreciate sincere and specific recognition of their contributions and achievements. Effectively recognising your team members will not only increase their sense of belonging in your company, but it will also simultaneously reduce any work-related anxiety while increasing their commitment to their role, resulting in a happier and more productive employee.

However, it’s important that employee rewards are not forced or seem contrived. While there are many ways you could show your appreciation, it’s crucial to ensure that your acknowledgements do not become expectations or entitlements. Each recognition should be tailored to the individual employee and the nature of their contribution.

Implementing an employee recognition programme that effectively rewards the successes of your staff, will not only help you to reduce stress and engage your employees, it will also work to attract the top talent you want in your company.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989 and during that time has built up an enviable reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, Industrial, and Engineering appointments, on both a permanent and temporary basis. If you are looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to download our latest interview checklist, you can do so here.

Keeping your company’s finances healthy is one of the most important responsibilities for any business. Every penny of revenue needs to be accounted for, bills and payroll have to be paid on time, and tax responsibilities need to be met.

In managing issues of credit and debt for your business, you can’t afford to cut corners. It’s vital that your organisation maintains accurate financial statements and records, and unless you’ve outsourced these responsibilities to an accounting firm, these tasks fall on the shoulders of the company’s accountant.

As your business grows, it would be a good idea to consider relieving yourself of financial management and working with a professional. If your company is ready to hire its accountant, it is essential that you find someone who is suited to your business’ needs. In this article, we’ll cover how you can find the right accountant for your company.

What to look for when hiring an accountant

If your company has the funds and is positioned for strong business growth, it makes much sense to bring on a full-time accountant. You’ll have the peace of mind knowing that a trained professional is keeping an eye on your company’s financial figures and growth at all times.

In addition to having business acumen, excellent organisational skills, and a strong aversion to risk, accountants must be trustworthy, highly precise, and great with numbers. Moreover, if they are working in a client-facing role or as part of a team, they also need to have great people skills. Finding all those qualities in one individual is a tall order. But to meet your business goals, you need to have the right people in place.

The best advice we can offer is to work with someone who understands your business. You could start by asking contacts in your industry to refer you to their recommended accountant or accounting firm. Working with a specialist recruiter in your industry – especially one who has served you well in the past – also has some advantages.

Once you’ve shortlisted some promising candidates, arrange to meet each accountant for an initial consultation. Here’s what you should assess during your interview:

An all-encompassing financial professional

Can the accountant handle your business needs? Depending on the size and complexity of your business, you may require a strong team to dedicate themselves fully to your business’ financial needs, working directly with you on high-level business planning.  Make sure whomever you choose to work with is capable of handling all of your present accounting requirements as well as those for the foreseeable future.

Assuming you’re hiring your first in-house accountant, you’ll likely need someone who can do it all, rather than specialising in a specific area. A well-rounded accountant should be able to not only maintain the company’s general ledger regularly but should also be capable of using it to point out trends and opportunities for financial growth.

They’ll also need to be able to manage payroll, ensuring that every employee is paid correctly and on time as well as managing expenses and paying bills. In addition to managing the ledger and payroll, your in-house accountant will be responsible for correctly paying your business taxes on time as well as maximising your deductions throughout the year.

Ability to communicate the numbers

Ultimately, you probably want someone who is able and willing to get past the jargon. Tax regulation, for example, contains a lot of technical language. You should look for an accountant who can explain high-level tax topics in an accessible way. An accounting professional who helps you understand financial topics more deeply will also enable you to better understand and manage your own business.

While communication is key in any job, it’s especially important for someone who solely manages a company’s finances. The nuances of accounting are complicated and difficult to grasp for anyone who isn’t a trained accounting professional. The best accountants can present these complicated concepts in layman’s terms.

You should seek an accountant who can meet with your leadership team and outline problems and opportunities in a way that everyone can understand — that way the team can discuss the best course of action and make the right decision.

An understanding of your industry and business type

Do they truly understand your business? An accountant who works predominantly with clients in your particular industry will hold specialised, up-to-date knowledge that could help you take advantage of tax breaks and deductions available to your business. They’ll also know how to navigate your type of business through any changes in tax law as and when they occur.

You should not only seek candidates who are well-versed in all aspects of accounting; you should also look for a financial professional who has the right background for your business. An ideal accountant will be familiar with how your specific company operates. If they already have experience working with companies in your industry, they are more likely to understand the costs and operating procedures of your business, which could be especially beneficial for tax preparation.

Additionally, you should seek a financial professional who has experience working with businesses at a similar stage as your company. They should know what opportunities and challenges lie ahead, so nothing catches them off guard as the company continues to grow.

An expert in the latest technology

Like most professions, accounting is being constantly shaped by new technology. Modern software helps accounting professionals efficiently accomplish tasks while giving them deeper insight into their company or client’s financials.

While many younger accountants are embracing this new technology, others continue to favour out-dated solutions. When meeting with a potential accounting employee, it’s crucial to ask them what software they use, why they prefer it and how they see technology impacting the profession in the future.

You’ll want an accountant who is up to date with the latest office technology, as well as someone who is willing to learn and embrace new technology. This flexibility and willingness to implement new technology will prove crucial to the future success of your company.

About Clayton Recruitment

Clayton Recruitment has been partnering with organisations across the country since 1989 and during that time has built up an enviable reputation for trust and reliability.

With specialist divisions covering Commercial, Financial, Industrial, and Engineering appointments, on both a permanent and temporary basis. If you are looking for help with recruiting call us on 01772 259 121 or email us here.

If you would like to download our latest interview checklist, you can do so here.

Highly skilled employees set your business apart and finding individuals with the right talent takes time and resources. This is why companies need to consider the importance of retention, rather than just focusing on recruitment.

Resignation rates are at 15.5% according to XpertHR. That figure is a five-year high, the need to improve retention is evident. Reducing turnover of staff isn’t just a cost-saving exercise. Staff that stay with you, are highly skilled and happy in their job make for a more profitable business that runs with fewer disruptions.

Cost of recruitment

Recruiting new employees is a cost to your business. According to research published by Glassdoor, the average time it takes to hire a new recruit in the U.K. is 27.5 days. This means one-twelfth of a year is spent on reviewing CVs, carrying out preliminary interviews, secondary interviews, communicating with recruiters and checking references. Factor in multiple hires, and that figure increases significantly.

Considering the amount of resource, time, money and effort hiring takes, it’s evident that concentrating efforts on retention becomes far more beneficial.

It’s never too early to think about retention

Onboarding is the first step towards retaining talent. Yes, of course, it’s more effective to retain existing talent than recruit new talent, but sometimes a new hire is what your business needs. Even before they start, a new employee needs to feel looked after – keeping in touch regularly and sending a welcome pack that explains benefits and expectations makes the perks of working with you clear and maintains their interest levels.

Brexit might be a source of uncertainty for many industries, but it seems to have sharpened the mind on one thing – ensuring your staff feel valued. CIPD found that 26% of organisations ‘report a greater emphasis on developing existing staff’. The report also highlighted that more organisations are involving employees with their business strategies and encouraging them to contribute their own ideas.

Management is your best defence against staff leaving

When staff feel secure and supported at work they are less likely to look elsewhere. Management must demonstrate excellent leadership skills, this isn’t just managing the workload or a team with exacting standards, it means having good soft skills too.

If you want to keep hold of your best employees, then you must also encourage them to manage themselves and be invested in their careers. Maintain regular contact with them through formal appraisals, informal and open discussions and put the ball in their court. If they feel that they have a say in their own work and career they’ll be more engaged and more likely to stick around.

Training and Development

These two words are the most important words in your vocabulary if you’re going to successfully retain staff. If your employees don’t have what they need to do the job then their focus and energy will be put towards finding a new position elsewhere. The Distance Learning College found that 69% of employees are ‘open to better opportunities’ and a huge 40% of staff leave within a year if they have received poor training.

A strong training plan for new starters will equip them with the knowledge they need to feel confident on the job. Encourage staff to think about their own development, support their plans and listen to them. Investing in your people shows that you’re dedicated to them and will increase their commitment to you.

Recruitment costs vs. benefits

Recruitment takes time, effort and resources. There’s no denying that the right hire at the right time can make a huge difference to the business, yet a revolving door of talent increases the cost of recruitment exponentially. Retention starts to look a lot more appealing if you weigh the cost of recruitment against the benefits of retaining staff. Time spent training and looking after your best talent will pay you back dividends, with happier staff, you’ll have happier clients, and your business will be all the more competitive.

If you enjoyed reading this blog you might like our other post: Talent drought: How to attract the best against the odds.

And if you’re recruiting now, you can talk to one of the team on 01772 259 121, or you can register your vacancy online.

You have interviewed the perfect match and you want to be sure that the offer you put in front of the candidate is tempting enough for them to bite the first time. How can you be sure that they’re as enthusiastic as you are? When you’ve worked so hard to recruit the ideal candidate you want to get them into the role without delay.

This guide gives you the lowdown on putting the right offer together handling the offer stage efficiently, effectively, ending with you employing the very best talent for your business.

Communication

According to research carried out by CareerArc, 60% of candidates think that better employer communication would improve their experience. Don’t leave your candidates guessing what might happen: explain the next steps at the interview stage, manage their expectations and ensure that if you say you will follow up by a certain date, you do – even if it’s just to say that there’s no decision yet.

When you’re ready to make an offer, a phone call will give you another chance to speak with the candidate and gauge their interest level. If they seem pleased and verbally accept an offer of employment, you can feel reassured that it’s the right time to make a written offer.

Speed

As with communication, the speed with which an offer is made affects the employee experience. And even if you decide not to make an offer, let the candidates who interviewed know. CareerArc also found that those who never heard about a job were three and a half times less likely to apply to that business again. A week allows time to consider your options, two weeks might see the candidate starting to lose interest.

It’s also a good idea to stipulate how long the offer of employment stands for. Seven days is usual, although you may wish to adjust this as per your company’s circumstances. If a candidate hasn’t accepted within a week, it could well signal that they weren’t quite as bought in as you’d hoped.

Use employer branding to your advantage

Treat your employees – and potential employees – as you would your clients. Demonstrate why it’s so good to work with you and what other employees have gained, both professionally and personally, from working for your business. Not only will a strong employer brand attract candidates to you, it’ll encourage them to accept your offer, and it will also help to retain them once they come on board. Check out our extensive guide for more on employer branding and why it’s so important.

Avoid the minefield of counter offers

You’ve found an outstanding candidate, made an offer and are eagerly awaiting them to return their signed contract. What you get in return is a counter offer. Maybe the candidate has had more money offered by their current employer or a competitor. Maybe they’re requesting a more extensive benefits package. Counter offers aren’t the end of the world and can be very revealing about what motivates the candidate you’re interested in.

But don’t get drawn into a bidding war. You may win the battle, although candidate indecision raises a red flag, and if they are playing off two parties for their own gain it begs the question as to whether they’re the kind of team player you want in your business. A trusted recruitment partner will be able to screen candidates for motive initially, which will help to avoid a counter-offer situation and make a first initial successful offer considering all motivations.

Non-starters

It’s frustrating, although keep it in perspective and remember that life happens. Give the benefit of the doubt to the candidate and – maddening though it may be – resist the urge to go in guns blazing if someone doesn’t show as there may be a simple explanation. And keep your employer brand in mind: if the candidate has a bad experience they’ll tell their network and that might make recruitment difficult in future.

The best offer

All stages of the recruitment process require careful thought and planning, and none more so than the offers stage. This crucial final hurdle to placing the right candidate decides the success of the whole operation.

If you’re in need of some support in navigating this – or any – stage of your recruitment process why not contact Clayton Recruitment, either online using our call scheduling service or contact form.

Alternatively, you can phone us on 01772 259 121 – we’d be happy to help you seal the deal with promising candidates.

And if you do find yourself in the position of having to deal with a counter offer, you may find our blog ‘How to handle a counter offer situation’ helpful.

You may also like to download our latest report on trends in recruitment: The 7 critical recruitment trends for businesses that will impact your talent pipeline in 2019.

Long-winded, time-consuming and hard work; if any of those words spring to mind when you hear the phrase ‘interview process’, you’ll be relieved to know that there is a better way.

An interview checklist streamlines the process – whether you’re hiring managerial or support staff, a clear process and list of requirements ensure you take on the best candidates for your business.

Because it’s not just how the candidate performs in the face-to-face interview that matters. HR Departments and recruiters need to prepare too. According to Leadership IQ, 46% of hires fail within the first eighteen months, with ‘poor interpersonal skills’ rather than technical ability being the main reason. It’s clear then that interviewers have a lot more than just qualifications to consider when interviewing potential employees.
From the very start of the process to the end, an interview checklist will prepare your company and recruiter, help you ask the right questions at interview and make the right decision. We’ve broken down the ‘interview process’ into three steps to success: preparation, the interview itself, and decision making.

Preliminaries/Preparation

Successfully hiring the right team member requires preparation. There are two prongs to this:

• Timings – Don’t try and rush the process as you will increase the risk of making a hasty decision. Ensure that the timings of the interviews work for all involved in the hiring process and leave enough time for note comparison and decision making.

• Communication – Make sure there is a good two-way flow of information with your recruiter, whether they are in-house or external. Establish how information about candidates will be passed to the business – and how often. Too infrequently and you may miss out on candidates, too regularly and it may be too piecemeal.

• Pareto Principle – The Pareto Principle is the idea that 80% of possible effects will come from 20% of the possible causes. Also known as the 80/20 rule, the Pareto Principle can be applied to interviewing, with the candidate speaking for 80% of the time and the interviewer for 20% of the time. This allows the candidate to answer questions fully, which helps give a better insight into suitability for the role.

The interview

An effective interview process will help those candidates that fit your criteria to shine and will reveal those that are not such a good match. However, it can only be effective if careful thought has been given beforehand to what’s required of the successful candidate. Think also about the interview format and additional requirements. For example, a business presentation is a popular requirement for candidates to prep for an interview. A word of warning – think about what these requirements are for and what they will reveal about potential staff, before getting bogged down in interview ‘extras’.

Decide what you’re assessing at the interview stage(s) ahead of time: hands-on skills and knowledge, fit, or potential for development if hiring someone in an apprenticeship or training capacity for instance.

Before the interview, look over the CV and note any areas you want to ask about. For example, gaps, achievements and why the candidate is moving. Notice how the candidate talks about their current employer; any unprofessional comments are likely to be a warning signal.

On the day, ask some initial questions to build rapport. This will paint a fuller impression of the individual than is provided by their CV. Enquire about their experience; the more demanding and senior the role, the more detailed the questions. Be clear amongst colleagues and recruiters what skills are ‘nice to have’ and what’s ‘need to have’ – check these off throughout the interview.

Competency-based interview questions give the candidate a chance to answer fully, helping to keep the interview in line with the Pareto Principle. Here are some example questions and responses:

“Tell me about your most difficult work experience? How did you approach it? What was the outcome?”

Listen out for positive action and problem solving – maybe the candidate enlisted help or used their experience to work around the issue. Even if the outcome was not successful, observe whether the candidate maintained a positive attitude or learnt anything.

“Give me an example of where you have had to handle a difficult situation? What was the background? What did you do? How did they react?”

A candidate that vents about the customer is a big red flag. When they are explaining the background look for clues that the candidate can see things from another’s perspective. Positive action and an ability to diffuse a situation are good signs.

“Give me an example of when you had to work to an important deadline? How did you ensure your deadline was met?”

This provides insight into how a candidate copes under pressure, as well as their organisation and time management skills. The reply ‘I was up until 4 a.m.’ might sound dedicated on the face of things but doesn’t suggest good organisational skills.

Finally, asking a candidate about their career aspirations and progression gives you an idea of how they see themselves in your business. An assured answer also demonstrates that the candidate has a clear vision for their own progression – and this clarity of vision could be beneficial to your company too.

The aftermath

Space for reflective thought is important, and it’s a good idea to take some time to compare notes with colleagues and your recruiter. Wait until you’ve seen all of the candidates before jumping to any conclusions – if interviewee number two impressed you and swung your vote, that’s great. But what if the last person on the list is even more suitable?

Finally, relaying the information to candidates – and being able to make a swift offer once the decision has been made – is the last piece of the puzzle. Decide what the process will be for feedback to unsuccessful candidates – and who will deliver it. And once you’ve reached the end of your checklist and are ready to say a resounding ‘yes’ to one lucky candidate, who is the best person to make the offer? Your recruiter will be able to help, although it may be more personable coming from the company.

Working through a process before, during and after will ensure the interview goes smoothly and provides the result you’re looking for. Our interview checklist is full of tips to help you add another effective team player to your business. Click here to contact us or call 01772 259 121 to request your free copy.

And if you enjoyed this blog, you may also like to read our blogs on ‘8 steps to successfully recruiting new staff’ and ‘How to shortlist candidates effectively and efficiently’. Don’t forget you can register a vacancy with us online or give us a call to see if we can assist.

As a business, one of the main challenges you’re likely to face is finding the employees that can help you grow. And to do that effectively you need to work with a recruitment consultancy. But with so many firms in the market, each offering to ‘revolutionise your people strategy’ or ‘find the talent that can make a difference’, what should you be actually be looking for when selecting a hiring partner?

• A sector expert. You don’t want to waste your time outlining the hiring issues in your specific sector or what skills your ideal employee would have, you want an organisation that already knows what a good employee looks like and where to find them. A good way to gauge the level of expertise of a recruiter is to check their blog or social media channels. If they’ve been regularly commenting on the hot issues within the sector, then it’s likely they know what they’re talking about. Alternatively you could just pick up the phone and ask a few questions to the firm’s employees which should also allow you to ascertain their knowledge levels. 
• A trusted advisor. There are far too many organisations that will simply nod their heads and say what they think you want to hear in order to secure payment. But the better firms will operate as a partner rather than just a supplier and won’t just say yes to everything. They’re also likely to take a real interest in finding out more about the culture of your firm and what makes it tick in order to find the best possible fit. 
• A deep and detailed hiring process. Before committing to an agency, find out what its hiring process is, what they test, how they test for it and generally how stringent they are when reviewing potential hires. The best organisations will do everything they can to assess not just an individual’s ability to carry out their role, but also crucially how likely they are to stay with the job, rather than leaving after a short period of time and forcing you to restart the entire process all over again. 
• A good reputation. This one may seem obvious but there is no excuse for not carrying out full and careful research on any organisation that you’re potentially going to work with. Have previous clients left glowing reports praising the agency? If not, why not? The best firms are likely to have at least some testimonials or sound bites reporting the positive feedback they’ve received from successful projects and if you can’t find any, you should begin to ask questions. 
• Accredited. It may not have immediately leapt to the forefront of your mind but choosing an agency that’s a member of a trade body can make a huge difference. For one thing you’ll have a point of contact that you can complain to should the relationship turn sour, or if the firm acts in an unethical or unprofessional way. It’s essentially a guarantee that the firm will do things in the right way. Similarly, find out whether the business believes in professional qualifications and developing the skill sets of its own staff. Qualified consultants will possess expert knowledge on the legal, ethical and professional issues in your specific sector and will therefore be in a much better position to work with you.

What factors do you think firms should identify in a recruitment partner? Let us know your thoughts below.

Read our tips to getting the best from your recruitment provider or call the office on 01772 259121 to speak to one of our experts. To Register a Vacancy online, click here.

Hiring new staff is no easy task. You need to consider any relevant qualifications, hands-on experience, area of specialism, salary, bonus; the list of things to think about is endless. Yet that doesn’t seem to stop companies from hiring; the latest figures from the Office of National Statistics indicate that employment rates are at 75.6% – the highest rate since 1971.

Despite economic pressures and doubt over the UK’s future relationship with Europe, businesses are still hiring employees in their droves. With all that recruitment activity going on it’s easy for the process to cause upheavals to the day-to-day running of your business. That’s why we’ve put together a guide to make your hiring process as efficient and effective as possible.

Tips for hiring the right candidate

Whether you’re taking on one person or a whole new team, follow these steps for a smooth and successful hiring process:

1. Act fast: When a candidate responds you must act quickly. The longer you wait to get back to someone who shows an interest in working for your company, the greater the risk of them being snapped up by the competition.
2. Project your brand: Treat your potential employees like you would your clients – show them what’s so great about working for you and demonstrate that your business is an attractive place to work. For a greater insight into employer branding our blog has everything you need to know.
3. Avoid mistakes when hiring: It is absolutely crucial to get the hiring process right, not just from a business perspective, but from a legal perspective. Ensure that the person handling your recruitment is experienced and has a sharp eye for detail so that you won’t be exposed to accusations of discrimination or lack of due diligence. This will avoid costly legal proceedings and a lot of embarrassment. Which takes us to our next point…
4. Dodge recruiting blunders: Ensure that your recruitment agency is experienced and won’t make costly errors. Having an external recruitment provider cause an issue is unlikely to be any less embarrassing or uncomfortable than if the mistake was made in-house.
5. Be clear on how you will go about recruiting: Will the process be in-house or outsourced? Will there be a single point of contact within the business, or will recruitment be handled by a group of people? Having a clear process in place ensures all parties know where they stand and will enable those responsible for hiring to respond quickly to candidates, giving you the best chance at hiring the right person.
6. Be transparent: If you’re going to attract the very best talent – and retain that talent – you need to be upfront and clear about everything: expectations, culture, the type of work available, salaries and bonuses. Any unexpected surprises could just put potential candidates off your business or see them jump ship shortly after joining you.
7. Have a plan for the interview stage: A clear process for assessing candidates is crucial to screening the most suitable talent. Again, it’s worth considering whether this is something that will be handled in-house or externally. If handled externally, ensure that your recruitment consultant has clear guidelines as to what you are looking for – they may be able to conduct a brief initial interview with candidates and narrow the focus of your search, so you can consider only the best.
8. Ensure the recruiter understands the job spec: Nobody knows your staff or the vacant position you need to fill like you do. That’s why it’s so important to give a clear, detailed and accurate job description to whoever is doing your recruitment – especially if you’re handing the task over to an external recruiter. Make sure they understand the job spec entirely, as being able to accurately represent your business to prospective employees stands you in good stead for finding the person with the skills and experience needed. It may be a good idea to enlist the help of a reliable recruitment specialist who has the experience of recruiting for your industry and is familiar with the intricacies of the sector.

Hiring the right person is tough for any organisation, and especially so in the competitive climate that many professions are party to. We hope these eight steps will make recruitment efficient and straightforward, so you can successfully appoint the right person to the post. Not only will a clear recruitment strategy and a trusted recruitment partner make the hiring process better, it’ll give your company the boost it needs to thrive in the long term.

You might also like to read our blog on How to handle a counter offer situation, and if you’re looking to recruit now, get in touch with us by calling 01772 259121 or Register a Vacancy directly online.