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    Temporary Customer Service Advisor

  • Job type: Temporary
  • Sector: Call centre & Customer service
  • Location: Chorley, Lancashire
  • Salary: Negotiable
  • Date posted: 15/11/2018
  • Job reference: 37032_1542278958

My clients based on Buckshaw have an urgent requirement for a Temporary Customer Service Advisor.

The role will be until Christmas but could go longer, the hours of work are Monday to Friday 8.30 - 5.00 and is paying £8.50 per hour.

Provide professional first-line response for client support requests and operational enquiries made through telephone, email and website.

Follow pre-defined scripts to diagnose the request and create system records as necessary.

Where possible, resolve client issues without the need for further action

Monitor sales orders and exceptions including back orders and held orders.

Communicate with client and customer to ensure exceptions are communicated and resolved in good time.

Work with Account Managers and warehouse operation team to manage priorities and communicate actions.

Respond to inbound customer queries placed by telephone, post, email, social networks and live chat.

Follow returns procedure to ensure timely closure of customer return request.

Inspect returned goods and action for rework, scrappage, referral or return to suppler within 48 hours of receipt.

Ensure defects are correctly recorded and communicated to the customer.

Referral of carrier claims with documentary evidence to administration

The successful candidate will have excellent Customer Service and Administration skills and will be available for an immediate start.

To apply for this role please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site for our latest blogs and news and to keep up to date with current vacancies.

Clayton Group is acting as an Employment Business in relation to this vacancy.

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