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    Temporary Customer Service Administrator

  • Job type: Temporary
  • Sector: Administrator
  • Location: Blackburn, Lancashire
  • Salary: Up to £9.00 per hour
  • Date posted: 03/01/2020
  • Job reference: 43653_1578061301

Established in 1964, a national company, who specialise in the service and maintenance of Food Service Equipment, Air Conditioning and Heating & Ventilation, looking for a temporary Customer Service Administrator for a 9 months maternity cover, to effectively deal with customer enquiries through the necessary methods. To manage customers' needs in order to deliver first class service. To contribute to the overall progression and success of the Service Department.


Main Duties and Responsibilities:

To manage customer enquires via incoming telephone calls and emails.

Management and housekeeping of Service Inbox and distributing emails accordingly.

Ensure all customer details on their service request are correct and all necessary information is obtained before processing.

Ensure all service requests are processed and logged in a timely manner.

Maintain customer portals with relevant updates.

To work efficiently and manage customer queries and work with a pro-active approach to solving these problems.

Maintain a professional attitude at all times when dealing with customer on the telephone and other departments.

Working closely with colleagues so that workload is managed effectively to reach set targets.

Ensures that company paperwork is collated, recorded so that accurate records can be maintained.

Handle customer complaints and follow the appropriate escalation procedures when required.

Ensure Health and Safety is followed at all times and complied with at all times.

Participate in office weekend call out cover as and when required (rota basis).

General Responsibilities.

Must be willing to undertake training in order to assist personal development and help the growth of the business.

Be willing to assist customer's enquiries and questions, adopting the highest standard of customer care. Be helpful and guide the customer to the relevant company department.

Use necessary company equipment to complete set tasks.

Ensure the best interests of the company are maintained.

Present a smart and professional image at all times

Endeavour to work as part of the service team to achieve the objectives of the department.

Any ad hoc duties considered within your skills and competencies as defined by your line manager

Personal Attributes

Dependability, reliability and ability to produce work of high-quality displaying attention to detail and accuracy.

Ability to work as part of a team and individually

Good personal organisational skills.

Ability to use own initiative/skills/knowledge along with those of the team to deal with situations as they arise.

Excellent inter personal skills.

Experience of working in a fast-moving environment

Ability to prioritise work and multi task.

Strong IT Skills - experience with standard Microsoft packages

To apply for this role please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site for our latest blogs and news and to keep up to date with current vacancies.

Clayton Group is acting as an Employment Business in relation to this vacancy.

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