Accessibility Links

    Temporary Complaints Handler

  • Job type: Temporary
  • Sector: Administrator
  • Location: Blackpool, Lancashire
  • Salary: Up to £10.50 per hour
  • Date posted: 05/09/2019
  • Job reference: 41392_1567673047

Very successful Financial Services Company in Blackpool have an urgent requirement for a temporary Complaints Handler.

You must have complaints handling experience in an FCA regulated environment.

The role will be to:

Assist with the administration and logging of complaints - including contacting internal and external parties and customers

Ensure all aspects of compliance are met regarding data protection Act, consumer credit Act and FCA

Provide cover within the complaints team in the absence of Complaints officer in line with requirements and expectation as directed.

Contact customers by telephone to gain a full understanding of their complaint in order to progress to a fair outcome and resolution as quickly as possible

Provide support to complaints officer in relation to administrative tasks whilst displaying excellent time management skills and understanding work load prioritisation.

Manage own caseload ensuring all tasks are handled within FCA/FSC guideline.

Progress and develop through the role with full guidance and support, resulting in competency increasing, allowing further step into Complaints Handler role.

This is a temporary on-going role and they are looking for someone to start immediately.

The rate of pay is £10.50 per hour.

If you are interested in this role and have the experience they are looking for please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site for our latest blogs and news and to keep up to date with current vacancies.

Clayton Group is acting as an Employment Business in relation to this vacancy.