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    Telesales Representative

  • Job type: Permanent
  • Sector: Telesales
  • Location: Birmingham, West Midlands
  • Salary: £15000 per annum + commission
  • Date posted: 09/08/2017
  • Job reference: CMS029031'2002_1502264293

Are you an enthusiastic and experienced Telesales Representative looking for a new challenge?

My clients are a firm of solicitors practising in Immigration /Family law and are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships and also booking them in for appointments.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.

Contact potential or existing customers to inform them about our services
Answer questions about the company and services offered.
Ask questions to understand customer requirements and close sales
Direct prospects to the relevant case workers.
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company¿s reputation
Go the extra mile to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information

Proven experience as telesales representative or other sales/customer service role in an immigration/family solicitor firm.
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. Microsoft excel and outlook) and telephone systems
Ability to learn about various services provided by the company and describe/explain them to prospects

Excellent knowledge of English

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

Other spoken languages is desirable ( Urdu, Punjabi, Arabic)

Knowledge of Family and Immigration law is preferable but can be provided upon employment

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