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    Service Advisor

  • Job type: Permanent
  • Sector: Call centre & Customer service
  • Location: Lancaster, Lancashire
  • Salary: £17000 - £21000 per annum + Ex bens
  • Date posted: 15/02/2018
  • Job reference: CMS031471'2002_1518709858

Our client is an established and ambitious motor dealership, and they are seeking an experienced Service Advisor with the drive and enthusiasm to help push the business forward. Working in this small and friendly team you will have the opportunity to develop your skills and learn more about the Group.

Main responsibilities of the role include:

To maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services
To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times

You will be the first contact for the customer as they enter the dealership and will be required to :

Explain the repair process and then book the customers vehicles in
Effectively sell products and services as well as making customer bookings
Communicate with the workshop technicians and customers to ascertain the level of work required and gain authorisation
To make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service
Raise job cards and provide customer estimates, according to company policy on schedules and pricing
Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure
Be able to meet all deadlines as set by Line Manager and company procedures
Adhere to all Health & Safety, environmental and Company policies and procedures
Ensure accurate documentation for warranty work in line with requirements and dealership policy
Ensure jobs in progress are monitored, and report problems to Line Manager

Working hours: 42.5 Monday - Friday, alternative Saturdays

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