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    Service Administrator/Advisor

  • Job type: Permanent
  • Sector: Sales Administration
  • Location: Wigan, Greater Manchester
  • Salary: Negotiable
  • Date posted: 04/09/2018
  • Job reference: 35943_1536077957

A fantastic opportunity has arisen for a professional and friendly Service Administrator/Advisor to join our client in Wigan.

The main purpose of the Service Administrator/Advisor is to maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services, and working effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.

The successful Service Administrator/Advisor will be:

The first contact for the customer as they enter the dealership

Able to explain the repair process and then book the customers Motorcycles in

Able to effectively sell products and services as well as making customer bookings

Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation

Ensuring the customers experience as enjoyable as possible, whilst providing the very highest level of customer service

Raising job cards and Provide customer estimates, according to company policy on schedules and pricing.

Calculating charges for all parts, labour and service repairs, ensuring the accuracy of charging structure.

Able to meet all deadlines as set by Line Manager and company procedures.

Adhering to all Health & Safety, environmental and Company policies and procedures

Ensuring accurate documentation for warranty work in line with requirements and dealership policy

Ensuring jobs in progress are monitored, and report problems to Line Manager

Clayton Group is acting as an Employment Agency in relation to this vacancy.

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