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    Sales and Customer Service Administrator

  • Job type: Permanent
  • Sector: Sales Administration
  • Location: Preston, Lancashire
  • Salary: £18000 - £25000 per annum
  • Date posted: 17/03/2020
  • Job reference: 44700_1584459265

Our clients are a leading manufacturer in their field and have a vacancy for a Sales and Customer Service Administrator.

The Customer Service Administrator will report directly to the Customer Services Team Leader and will play a vital role in supporting the sales and post-sale function.

The main responsibilities for the role will include providing sales support and the progression of orders from receipt through to manufacture ensuring that the customer expectations are met and where possible exceeded.

Role and Responsibilities

Receiving incoming sales enquiries via telephone and email for all products.

Providing customers with quotations from a set price list for all products.

Providing external sales staff with support including reporting information as required.

Liaising with Sales Estimators / Engineers regarding information relevant to their key accounts.

Establishing key information about the project and or order from the customer using effective telephone questioning techniques.

Obtaining further information about the project and or customer from a filing system and the external sales team as required.

Acknowledgement of orders received and processing the orders on the computer system.

Liaising with production to forecast stock and responsibility to ensure correct levels are maintained.

Liaising with customers and other departments to ensure products are delivered and installed to meet the customers program and requirements to give customer satisfaction.

Proactive and commercial approach to resolving logistic issues.

Updating and maintaining data on Sage and bespoke systems.

Providing interdepartmental cover as required.

Taking incoming telephone calls for all departments when required.

Any other duties as assigned, to support the Company.

Preferred Skills

Excellent telephone manner.

Customer service focused.

Good working knowledge of MS Office and SAGE.

Experience of working within a busy pressured environment.

Good administration skills.

Effective questioning and listening skills.

Previous experience of mechanical services, plumbing or construction industry would be advantageous.

Previous experience of AutoCAD would be advantageous.

Professional and friendly with the ability to quickly build a rapport, communicating both verbally and via email.

Organised and efficient.

'Can-do' attitude.

Ability to work flexibly and using own initiative.

If you are interested in this exciting opportunity please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-recruitment.co.uk for our latest blogs and news and to keep up to date with current vacancies.

Clayton Group is acting as an Employment Agency in relation to this vacancy.

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