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    Part Time Customer Service Advisor - 30 hours per week

  • Job type: Permanent
  • Sector: Customer Service
  • Location: Manchester, Greater Manchester
  • Salary: £8.33 per hour
  • Date posted: 25/07/2017
  • Job reference: CMS028981'2002_1500988036

A reputable law firm based in Manchester is looking for experienced Customer Service Team Members to work in a fast paced environment.

Working within the Client Services Team which primary role is to act as a 1st point of contact for their Insurer clients and clients, in a dedicated phone environment

The role will comprise of the following duties:


Accurate data entry

Ability to work under pressure and time constraints.

Excellent communication skills

To be able to keep on top of the diary system, and pending matters

To be able to process and analyse liability regarding accident circumstances, and to be able reject or accept a claim

Desirable
Knowledge of a claims process / insurance background.


Essential:


Ability to work shift patterns in a rolling 3-week order:

9am - 3pm. However when ypour team are doing 10 - 6, you will do 9am -3pm 4 days during the week and will do a Sunday 9am - 5pm (hour lunch

Flexible to the needs of the business
Motivated and enthusiastic personality
Excellent written and verbal communication skills
Proven ability to work to deadlines under pressure
Proven customer service record
A keen eye to detail. Excellent organisation skills and willingness to learn.
Ability to liaise and adapt to clients¿ needs in an empathetic, compassionate manner, with an even temperament to deal with potentially difficult situations and the ability to think logically.
Excellent telephone manner.
I.T. skills such as WORD / EXCEL / OUTLOOK

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