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    Operations Manager

  • Job type: Permanent
  • Sector: Other
  • Location: Chester, Cheshire
  • Salary: £25000 - £30000 per annum
  • Date posted: 08/02/2018
  • Job reference: CMS031336'2002_1518108220

Our client is a professional practice based company, and they are seeking an Operations Manager to join them and assist in the management and development of the business and the business plan.

Working closely with the Chief Executive Officer, the main remit of the position will be to oversee and measure performance of areas, KPI and SLA overview, together with financial and risk management against plan, provide insight, advice and guidance on Practice area developments, and compliance, trends and support new business opportunities, as well as raise the external profile of the Practice, creating and exploiting PR opportunities and contributing to professional debate.

Main responsibilities of the position will include:

  • Working as part of a high performing team to achieve the business objectives.
  • Accountability for reviewing third party supplier contracts ensuring the business is compliant and areas are cost effective.
  • Working with the Line Manager support the preparation of the budgets and forecasts for the business planning process together with the financial analysis required to evaluate business performance against agreed plan and benchmarks.
  • Supporting the identification of causes of any potential and/or existing control and compliance issues, proactively highlight to your line manager working to address areas of concern.
  • Creating and running the audit function to ensure legal best practice is applied and being adhered to in all business areas. Demonstrate policies, procedures, processes and controls are in place that comply with practice standards, statutory requirements and the SRA rules.
  • Liaising with regulatory bodies and your line manager to ensure all regulatory requirements are interpreted, cascaded and acted upon in a timely manner.
  • Leading by example in demonstrating the highest standards of customer care providing guidance and advice to colleagues as part of a feedback review from the regular audit results.
  • Acting as a role model for both the department and the wider business demonstrating consistency and strong leadership behaviours.
  • Responsible for the facilities management of the business to ensure compliance with Health & Safety and other regulatory requirements.
  • Research, devise and deliver new training protocols to align with business requirements (subject to line manager agreement and sign off).
  • Responsible for collating and retaining clear and up to date HR records.

The ideal candidate will have:

Experience of influencing at all levels

Experience of delivering highest standards of service

Stakeholder management capability

Excellent communication skills

Effective facilitation and collaborative skills

The ability to sustain significant change programmes across the life-cycle of business strategy

Experience in networking and managing external third party suppliers

Knowledge and understanding of legal sector and statutory requirements