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    Mortgage Administrator Team Leader

  • Job type: Permanent
  • Sector: Office Manager
  • Location: Chorley, Lancashire
  • Salary: Up to £25000 per annum
  • Date posted: 19/11/2019
  • Job reference: 43020_1574183729

My clients are a small Building Society based in Chorley and are looking for a Mortgage Administration Team Leader to co-ordinate the activity of the Mortgage Admin Team to ensure the Mortgage Department provide an efficient and professional Mortgage Processing and Servicing to the Society's members, customers and intermediaries.

The main duties will include:

Line management of the Mortgage Administrators, including monthly 121's and appraisals.

Co-ordinate the daily activity of the administrators to ensure departmental SLA's are achieved.

Co-ordinate month end and year end processes, ensuring an efficient and effective outcome.

Work as part of the Lending Management Team to support the overall objectives of the Lending team.

Identify improvements to enhance Mortgage Administration processes.

With support from the Lending Procedure and Governance Manager, maintain the Mortgage Processing and Servicing Process Manuals.

Implement all mortgage related policies and procedures.

Monitor errors or complaints that arise and implement changes to reduce or eliminate such issues.

Comply with all legal responsibilities and codes of conduct to which the Society must comply with i.e. AML, MCOB, Mortgage Code, BSA and FCA etc.

To be aware of and escalate any suspected Mortgage Fraud and Money Laundering incidents.

Provide training to staff to ensure a thorough understanding of the Society's practices and procedures as they relate to mortgage administration.

Quality assure any complaints that are dealt with by the Mortgage Administrators.

Manage a large pipeline of cases through to completion.

Deliver the external Society values as part of all interactions with customers.

Maintain competence as appropriate for this role and as an employee of the Society to ensure job and personal skills are maintained to the satisfactory standard as required by the Society.

Carry our other duties which are consistent with the nature responsibilities and expectations of the position.

Experience required:

Experience of working within a Mortgage Operation.

Experience of co-ordinating activity.

People Management experience (desired).

5 GCSE at Grade C or above including Maths and English or equivalent.

Excellent communication skills both written and verbal.

Experience of Microsoft packages including word & excel.

Ability to meet deadlines and manage multiple tasks.

Ability to independently manage multiple tasks

Strong attention to detail

If you are interested in this role and have the relevant experience and would like further information please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site for our latest blogs and news and to keep up to date with current vacancies.

Clayton Group is acting as an Employment Agency in relation to this vacancy.