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    Insurance Deputy Team Manager - Contracts

  • Job type: Permanent
  • Sector: Call centre & Customer service
  • Location: Blackburn, Lancashire
  • Salary: £16000 - £17800 per annum
  • Date posted: 27/02/2019
  • Job reference: 38381_1551284540

Our clients based in Blackburn are a flooring specialist and have a vacancy for a Deputy Team Leader in the Contact Centre.

Dealing with quotes and contacts as well as arranging visits in the diary system, all in a busy call centre environment. This job does not include any cold calling and only deals with existing contacts and clients

Duties:

Directly responsible to the Centre Manager.

Monitor the department in order to maximise the quality of output along with gaining additional work from existing customers and clients.

Motivation of staff promoting the centres vision

Responsible for staff audits, training and feedback

Problem solving, identifying and resolving trends

Provide & monitor targets

Ensuring sufficient phone cover within the team

Log into the phones when required.

Be able to work the relevant shifts of the centre when required

Responsible for the contracts department as a whole

Provide support to all members of the centre when required

The successful candidate will be from a similar background with experience of managing staff.

To apply for this role please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-recruitment.co.uk for our latest blogs and news and to keep up to date with current vacancies.

Clayton Group is acting as an Employment Agency in relation to this vacancy.

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