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    In Bound Service Call Handler

  • Job type: Permanent
  • Sector: Customer Service
  • Location: Preston, Lancashire
  • Salary: £16000 - £16500 per annum
  • Date posted: 26/09/2017
  • Job reference: CMS029271'2002_1506431166

Do you have exceptional Customer Service skills? Are you looking to work for a successful company that offers excellent benefits? If so please read on...

I am currently looking for 2 x In Bound Service Call Handlers for my clients based in Blackburn.

Main Objective: To effectively deal with customer enquiries through the necessary methods.
To manage and deal with customers needs in order to deliver first class service.
To contribute to the overall progression and success of the department.

Responsibilities will include:

To effectively and professionally take incoming calls relating to all aspects of service and maintenance of refrigeration, catering and air-conditioning products and equipment. To contribute to the overall progression and success of the department.
To input accurate client information obtaining specific details to contact requirements and deadlines across multi contracts through the company¿s in house programme Siclop and new system Aeromark.
Ensure that all information is created accurately in order to all the service coordinators to allocate work to engineers and in line with KPI¿s and SLA¿s in place.
Maintain a professional attitude at all times when dealing with customer on the telephone and other departments. Working closely with colleagues so that workload is managed effectively to reach set targets.
Deal with queries effectively and professionally.
Ensures that company paperwork is collated, recorded so that accurate records can be maintained.
Be committed to providing a first class service

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