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    First Response New Claims Assistant

  • Job type: Permanent
  • Sector: Call centre & Customer service
  • Location: Blackburn, Lancashire
  • Salary: £15000 - £17000 per annum
  • Date posted: 12/02/2019
  • Job reference: 38217_1549992388

Our clients have quickly grown into one of the most accomplished and rapidly expanding law firms in the UK and have a vacancy for a First Response New Claims Assistant.

The purpose of the role will be to serve as a first point of contact for new clients, delivering excellent customer service in a time efficient manner.

Key tasks (Duties) :

Contact new clients to obtain information concerning their case.

Enter information acquired from client on case management software and create new files.

Generation of suitable client care correspondence for clients.

Instruct medical appointments and engineer's inspections.

Actively listen to client's needs and react accordingly in terms of hire, any extra requirements etc.

Obtain any other information necessary, e.g. police reports etc.

When processing new claims, ensure that any concerns regarding liability and fraud are communicated immediately to your First Response line manager.

Liaise with other teams in the firm to ensure smooth transition of claims.

Take incoming calls to the office and deal with routine client enquiries efficiently.

Adhere to all performance targets set by senior partners.

Have a flexible approach to working hours.

Qualifications: Preferably Legal background studies. LLB graduates who looking to progress their careers in legal sector. PC literate, Microsoft Package, Customer Service course advantage but not essential full in house training will be provided.


* Previous experience in similar role will be advantage.

* Previous experience working in office environment.

* Customer service experience

* Knowledge and understanding of GDPR and Equality Standards

To apply for this role please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site for our latest blogs and news and to keep up to date with current vacancies

Clayton Group is acting as an Employment Agency in relation to this vacancy.

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