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    Customer Service Advisor

  • Job type: Permanent
  • Sector: Call centre & Customer service
  • Location: Leeds, West Yorkshire
  • Salary: Up to £17500 per annum
  • Date posted: 14/10/2019
  • Job reference: 41999_1571041471

My client is one of the UK's largest provider of direct Conveyancing services and are based in Leeds, since their inception at the start of 2000 they have grown year upon year and can boast working with the biggest banks in the UK. They are now seeking to bring in an experienced Customer Service Advisor to provide high quality customer service to lenders, brokers and legal firms within a contact centre environment.

KEY RESPONSIBILITIES;

Liaising with institutional lenders, estate agents, brokers and legal firms in relation to conveyancing applications.

Liaise with customers throughout the conveyancing process.

Dealing with new instructions, opening cases and making welcome calls to customers.

Liaise with legal teams to ensure all service levels are met.

Manage pipeline of abeyance matters.

Input of data onto the computerised system.

Personal Qualities

Excellent communication and customer service skills.

Ability to meet tight deadlines and targets & work under pressure.

Good data input skills.

Good team player, but, also ability to work on own initiative.

Good attention to detail.

Good organisational skills.

Previous customer service experience.

Experience of working in a high volume environment (Desired)

Conveyancing Knowledge (Desired)

To be considered for this role you must have good Customer Service skills and happy to work shifts between 8am -8pm

If you are interested in this role please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-recruitment.co.uk for our latest blogs and news and to keep up to date with current vacancies.

Clayton Group is acting as an Employment Agency in relation to this vacancy.

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