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    Customer Service Advisor

  • Job type: Permanent
  • Sector: Customer Service
  • Location: Blackpool, Lancashire
  • Salary: £18000 - £21000 per annum
  • Date posted: 11/09/2019
  • Job reference: 41537_1568215600

My clients are a very successful Loans company in Blackpool, and due to business growth have vacancies for Customer Service Advisors to provide a high level of customer service as the first point of contact to potential customers in line with the finance industry regulatory framework.

Key responsibilities will include:

Communicate with customers via email / telephone, providing information which is clear, fair and not misleading

Work in accordance with financial regulations

Update client records accordingly

Keep up to date with relevant training and policies

Additional tasks as and when required

Report queries and complaints raised by customers when required

Identify trends and gaps in policies, procedures, strategies and systems

To provide the highest possible standards in customer care, customer interaction, dialogue and attention to detail

Ensure that customer-facing processes contain a design of sensitivity, confidentiality and respect

Take an approach that is customer-led, responsive and diligent

To be successful in this role :

Good phone manner and a friendly approach to customers

Be a co-operative, positive and 'can-do' contributor to a team

Able to manage workload effectively

Works with a strong attention to detail

Can demonstrate high level skills in verbal and written communication along with an ability to adapt these with sensitivity for customer needs

Works with a strong diligence around confidentiality with a working understanding of GDPR

Has a mindset and orientation of customer service and care

Have a good basic education with strong numeracy and literacy

Be able to work in a fast-paced environment

Must have previous experience of working in a customer service environment

What they offer:

22 days holiday per annum

36.25 hour week - shifts vary from 08:00 am till 19:00 pm.

Recommend a friend scheme

Full in House Training Academy

Perk Box

Monthly incentives to win up to £50 in high street vouchers

Monthly bonus commission structure up to 20% of monthly salary

A chance to be part of a growing team

To apply for this role please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-recruitment.co.uk for our latest blogs and news and to keep up to date with current vacancies.

Clayton Group is acting as an Employment Agency in relation to this vacancy.