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    Customer Service Advisor

  • Job type: Permanent
  • Sector: Call centre & Customer service
  • Location: Blackpool, Lancashire
  • Salary: £16000 - £17500 per annum + bonus and ex benefits
  • Date posted: 04/06/2019
  • Job reference: 39968_1559663100

Due to expansion our client has an exciting opportunity for 2 Customer Service Advisors to join their new Customer Service centre.

If you have a passion for delivering excellent customer service, coupled with the ability to up-sell, then this will give you the opportunity to work for a great company, plus the opportunity to increase your basic salary.

The main purpose of the role will be to:

Maximise service department profitability through the use of professional sales techniques, maximizing customer awareness of all available services available

Work effectively within the team to ensure industry-leading standards of customer care and satisfaction at all times

Ensure the accurate and timely completion of administration and operational tasks, including contacting customers on a daily basis

Develop and maintain professional and positive working relationships with colleagues, and customers

Strive to achieve a consistently high level of customer satisfaction by following all documented operating policies as set by dealership

Responsibilities include:

Providing customer care and advice, according to company policy on schedules and pricing

Increasing conversion rate from daily logs and up-sell appropriately

Initiating all job documentation and maintain records and follow-up systems

Ensuring jobs in progress are monitored, and report problems to Line Manager

Ensuring accurate documentation for warranty work in line with requirements and dealership policy

Following the correct procedures for verification of payment by cheque, credit card or charge card and ensure that account customers have sufficient credit for work carried out

Achieving a consistently acceptable score on the mystery shopper survey

Hours of work are 40 per week between 8am - 6pm (TBA, with Saturday mornings on a rota basis.

There are excellent benefits on offer for this role!

Clayton Group is acting as an Employment Agency in relation to this vacancy.