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    Customer Service Administrator

  • Job type: Temporary
  • Sector: Administrator
  • Location: Blackburn, Lancashire
  • Salary: £8.21 per hour
  • Date posted: 24/07/2017
  • Job reference: CMS028961'2002_1500886051

Established in 1964, a national company, who specialise in the service and maintenance of Food Service Equipment, Air Conditioning and Heating & Ventilation, looking for 2 x temporary Administrators.

Working with the Service centre alongside customer service admin teams and reporting to the CS Supervisor, quite an important role as it is in the main about updating clients with updates on job progressions, status, parts on order quotes etc.

Main duties

Data input to customer using web based portals extracting information held within in-house system system for new and existing clients
Interaction with various departments to gain information. (Status updates/job progress etc)
Take ownership and be a point of contact.
Data input to client spreadsheets as specified at contract level, adhering to SLA¿s and KPI¿s. Information must be clear and accurate.
Assistance in logging service calls when required - to act as an over flow or to assist.
General office administration & data entry - such as logging, closing and maintaining live jobs and closed jobs so enable jobs to be completed and subsequently invoiced.
Collating job sheets and distributing to key contract personnel

Key skills for role:

Personable and able to professional deal with and make enquiries.
Demonstrate an ability to deliver high levels of customer service.
Able to prioritise work load, take and follow instruction to meet the needs of the department.
Having a good working knowledge of Microsoft applications, able to complete pre-built spreadsheets and able to updates them accurately.
Working knowledge/understanding of web based applications
Must possess the ability to communicate and work well within a team and in a busy environment.
Able to construct professional and well written email communications, grammatically sound

This is initially for 12 weeks but could possibly go longer .

The hours of work are Monday - Friday 8.30 - 5.00

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