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    Customer Contact Agent

  • Job type: Permanent
  • Sector: Sales & Marketing
  • Location: Preston, Lancashire
  • Salary: ex OTE min £6k
  • Date posted: 20/09/2018
  • Job reference: 36153_1537432572

Our client is an established and growing financial services organisation based near Preston, and they are seeking a Customer Contact Agent to join them in order to arrange advice and information for customers looking to fund their retirement through equity release.

Reporting to the Sales Manager, the successful Customer Contact Agent will be responsible for responding to online enquiries and inbound calls for customers interested in lifetime mortgages and book them appointments.

Main responsibilities of the position include:

Inbound/Outbound call handling
Contacting leads generated by marketing / advertising / TV adverts
Discussing the services available to our over 55's client base and booking of first appointments

The successful Customer Contact Agent will have:

The ability to work in a fast paced sales environment
A real passion for getting the next sale
Previous experience within a Telesales role
Experience of working towards and achieving sales targets
Proven track record achieving sales targets

Personal Qualities / Competence

Ability to empathise and build rapport with customers is essential
Excellent communication skills
Good negotiation skills
Able to achieve and exceed key targets
Able to work both on your own initiative and as a team player
Highly motivated
Enthusiastic with a passion to succeed within a growing company

Clayton Group is acting as an Employment Agency in relation to this vacancy.

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