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    Customer Care Administrator

  • Job type: Permanent
  • Sector: General Office & Administration
  • Location: Preston, Lancashire
  • Salary: Up to £20000 per annum
  • Date posted: 01/10/2019
  • Job reference: 41766_1569918824

My client, an established property development and construction company, has a great opportunity for an experienced Customer Care Administrator to join them asap.

As a valued member of a small team, the successful Customer Care Administrator will deal with all aspects of the Customer Care process, and assist the Office Manager in providing administrative support to the Company Directors and Managers.

Key responsibilities of the Customer Care Administrator will include:

* Answering incoming telephone calls

* Customer care administration - liaising with customers and subcontractors, advising works required, chasing outstanding works, updating customers, maintaining an accurate log of outstanding and completed works

* Record and follow up maintenance issues at our lettings properties

* Requesting, logging & monitoring subcontractor insurances and health & safety documentation

* Recording, printing and sending out drawings

* Provide typing assistance

* Proof reading and formatting documents

* Assisting with customer extras administration

* Inputting customer extras orders on Sage

* Maintain the company vehicles register

* Requesting, logging & recording Gas Safety Certificates for rental properties

* Meeting & greeting visitors to the office

* Printing, filing & dealing with emails

* Photocopying, scanning and filing

* All general office administration & assistance

Key skills and attributes required for the role:

* Strong knowledge of MS Office including Outlook, Word & Excel

* Ability to work on own initiative and also as part of a team

* Excellent communication skills including written English

* Excellent attention to detail

* Confident telephone manner

* Good organisation skills

* Reliable, adaptable and willing to learn

The hours of work are 9.00am - 5.00pm, Monday to Friday, and it's essential that you have your own transport due to the location.

Clayton Group is acting as an Employment Agency in relation to this vacancy.

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