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    Completions Assistant

  • Job type: Permanent
  • Sector: Administrator
  • Location: Blackpool, Lancashire
  • Salary: Up to £17000 per annum
  • Date posted: 11/09/2019
  • Job reference: 41540_1568216633

My clients are a successful Loans Company in Blackpool and due to business growth they have a vacancy for a Completions Assistant to process loan applications to a high standard, and ensure a customer meets all necessary requirements in line with company/regulatory framework

The Role:

Communicate with customers via email / telephone, providing information which is clear, fair and not misleading

Case managing files ensuring all relevant documents and information has been received from clients in order to process their applications

Complete identity and employment verification checks

Processing customer data/documents to ensure clients meet the loan criteria

Work towards monthly KPI's

Update systems with accurate and concise information

Handling both inbound and outbound calls

Building rapport with customers and brokers and providing regular updates

Work in accordance with financial regulations

Works to quality assurance procedures

Report queries and complaints raised by customers when required

Good understanding of policies and procedures, and responsible lending guide

To provide the highest possible standards in customer care, customer interaction, dialogue and attention to detail

Ensure that customer-facing processes contain a design of sensitivity, confidentiality and respect

Ensure communications are fit for purpose and adapted for varying needs of customers

Employee Profile :

Works with a strong attention to detail

Can demonstrate high level skills in verbal and written communication along with an ability to adapt these with sensitivity for customer needs

Excellent time management and organisation skills

Works with a strong diligence around confidentiality with a working understanding of GDPR

Has a mindset and orientation of customer service and care

Be a co-operative, positive and 'can-do' contributor to a team

Have a good basic education with strong numeracy and literacy

Be able to work in a fast-paced environment

Reliable and trustworthy

Able to manage own work load effectively as well as working as part of a team

Be able to work in a fast paced environment

The Person

Computer literate

Organised and able to prioritise workloads

Team player

Able to work in a fast paced environment

Attention to detail

Excellent communication skills, both written and verbal.

What We Offer

22 days holiday per annum

36.25 hour week - shifts vary from 08:00 am till 19:00 pm.

Recommend a friend scheme

Full in House Training Academy

Perk Box

Monthly incentives to win up to £50 in high street vouchers

Monthly bonus commission structure up to 20% of monthly salary

A chance to be part of a growing team

To apply for this role please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-recruitment.co.uk for our latest blogs and news and to keep up to date with current vacancies

Clayton Group is acting as an Employment Agency in relation to this vacancy.