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    Complaints Assistant

  • Job type: Permanent
  • Sector: Administrator
  • Location: Blackpool, Lancashire
  • Salary: Up to £16965 per annum
  • Date posted: 28/02/2019
  • Job reference: 38467_1551345695

Do you want to work for an extremely successful Financial Services Company who rewards its employees with numerous benefits and who provides on-going training?

My clients are currently recruiting and have a vacancy for a Complaints Assistant to ensure all aspects of administration are carried out adhering to the appropriate policies and procedures and government legislation.

The responsibilities will include:

Assist with the administration and logging of complaints - including contacting internal and external parties and customers

Ensure all aspects of compliance are met regarding data protection Act, consumer credit Act and FCA

Provide cover within the complaints team in the absence of Complaints officer in line with requirements and expectation as directed.

Contact our customers by telephone to gain a full understanding of their complaint in order to progress to a fair outcome and resolution as quickly as possible

Provide support to complaints officer in relation to tasks whilst displaying excellent time management skills and understanding work load prioritisation.

Manage own caseload ensuring all tasks are handled within FCA/FSC guideline.

Progress and develop through the role with full guidance and support, resulting in competency increasing, allowing further step into Complaints Handler role.

To be considered for this role:

Exceptional written and oral communication skills;

Excellent word processing and IT skills, including knowledge of a range of software packages;

The ability to work under pressure and to tight deadlines;

Good organisational and time management skills;

Excellent interpersonal skills;

The ability to work on your own initiative;

Honesty and reliability;

Attention to detail;

Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines;

Discretion and an understanding of confidentiality issues.

If you are interested in this role and would like further details please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-recruitment.co.uk for our latest blogs and news and to keep up to date with current vacancies.

Clayton Group is acting as an Employment Agency in relation to this vacancy.

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