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    Building Society Branch Manager

  • Job type: Permanent
  • Sector: Other
  • Location: Lancaster, Lancashire
  • Salary: Negotiable
  • Date posted: 02/01/2019
  • Job reference: 37331_1546425449

A modern, forward thinking building society that is committed to remaining independent and mutual, based in Lancaster have a vacancy for a Branch Manager.

As Branch Manager you will...

Lead a team of customer facing colleagues, promoting high standards of customer service, making sure that they deliver an exceptional experience to all customers.

Inspire the team, engage them and create a real culture of high performance and involvement in the local community.

Manage an ongoing relationship with Affinity partners and look for opportunities to promote the Brand in your branch area.

Work with the Branch & Agency Network Manager to develop a local business plan that contributes to the wider corporate plan.

Set objectives for performance and maximising business opportunities so that the team can understand their own individual contribution to the branches performance.

Deepen customer relationships by providing products and services to customers that meet their current and future needs.

Ensure that you continually review processes and make recommendation for change to improve customer service and experience.

Ensure quality checks are undertaken and that the team appreciate, minimise and manage operational risk.

Drive to actively develop oneself and keep up to date with latest developments in the specific field.

Identify business needs and set operational/resource plans to meet business needs.

Ensure that the branch does not exceed the branch staffing budget.

Handle complaints that can be resolved within 3 business days in line with the FCA's DISP rules and Society's procedures.

The hours of work are Monday to Friday 8.45 - 5.00 and alternate Saturday mornings.

The salary is DOE however it will be circa £21,000

To apply for this role please forward your CV to Tracy Bolan at Clayton Recruitment using the links below.

At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities. Based in the North West, our pedigree and service levels give those looking to make a move a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site for our latest blogs and news and to keep up to date with current vacancies.

Clayton Group is acting as an Employment Agency in relation to this vacancy.

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