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The 6 Critical Ways Nursing and Healthcare Staff are the Third Emergency Service in a Crisis

Posted by: Lynn Sedgwick

I’d like to start this blog by paying tribute to the fantastic nursing and healthcare staff that myself and my colleagues work alongside. The last few weeks and months have been some of the toughest in our lifetimes, and the dedicated employees who have kept the NHS and other healthcare services afloat have acted remarkably.

Working so closely with healthcare organisations, care and nursing homes, and many others, myself and my team, were acutely aware even before the coronavirus outbreak how stretched many organisations were.

During the peak of the COVID-19 outbreak, attention was focused on the situation in hospitals, as admissions threatened to topple our health service. Now, several weeks on from what leading scientists are calling the peak, we know that it’s workers in the community care setting and care homes who are facing the toughest challenges.

Care and nursing home employees have emerged from the coronavirus outbreak as the third emergency service’s essential component – here are the six ways in which their services have played a vital part.

1. Risking Themselves for Others

Nursing and care employees have been recognised for the fantastic work they have carried out during this period of high risk.

The risk of infection is generally higher in hospitals during periods of outbreaks, but as we have seen recently – the coronavirus has hit care homes in the same way. Care and nursing staff who have no coronavirus symptoms have continued to work, providing quality care to the most vulnerable in society.


2. Attending the Most in Need Care Homes

Our care staff, just like many others across the UK, have been working in homes that need the most help. For many, this means being open to being deployed to different care homes within their working area.

Care workers who show no symptoms can be deployed to new care homes without testing, but workers and employers must follow the NHS guidelines for protecting themselves and others.

Currently, council workers, NHS volunteers and retired care staff are helping to alleviate pressures in care homes and across the NHS. If you would like to find out how you can help support care homes during this time, get in contact with us here to find out about our current vacancies.


3. Supporting the NHS

The coronavirus outbreak has been one of the most challenging times many health and social care employees will experience in their lifetime.

The National Care Forum last month recognised that social care has a vital part to play against the COVID-19 outbreak, and indeed any future outbreaks. Measures that have been introduced in care homes to help contain the virus include refresher training on infection control, robust measures to ensure the safe coming and goings of those necessary to the care home and planning for how to keep going during this challenging time.

Careful and thorough procedures to help minimise the impact of infection alleviates some of the pressures on the frontline hospital and emergency staff.


4. Working Through Staff Shortages

Before the COVID-19 outbreak, we were experiencing a shortage of care and nursing staff in the UK. While staff shortages are still present, the support from volunteers and the community have helped care workers to keep going through adverse times.

One significant challenge for care homes is a lack of employees that are needed to provide gold-standard care. Care home managers and staff have worked tirelessly to work around staff shortages, and this dedication has proved invaluable.


5. Learning for Future Outbreaks

While the coronavirus outbreak has been a significant event, it is not to say that subsequent outbreaks of similar diseases can be ruled out in the future.

The unprecedented way in which the care sector has had to make significant and rapid changes to the way it operates has been a big learning curve. There are now systems and protocols in place for if something similar happens, albeit on a smaller scale, such as winter flu.


6. Staying Positive

Finally, despite the incredibly tough times that care workers and many others in the UK have faced recently, you can’t have made it through the last few weeks without seeing some of the many uplifting stories that have emerged.

The way that the public has honoured our hard-working care staff, I’m sure, has played a big part in getting them through this crisis.

The public displays of support, including the regular Thursday 8 pm applause for NHS and care staff is just a small token to show how grateful the public are for essential workers. Care workers themselves have demonstrated extraordinary dedication and positivity in the face of adversity, and are now being recognised as the heroes that they are.



Care workers are still in high demand in the North West, and we are always on the lookout to work with dedicated care staff.

If you would like to find out more about the nursing and care vacancies we have available, see our jobs page here or contact us via email here.




Clayton Recruitment has been partnering with organisations across the country since 1989. During this time, we have built up an excellent reputation for trust and reliability. 

We have specialist divisions covering Commercial, Financial, Industrial, Nursing, and Engineering appointments, on both a permanent and temporary basis. If you are looking for your next career move, we can help. Call us on 01772 259 121 or email us here. 

If you would like to download our latest interview checklist, you can do so here. 

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